Last updated: July 23, 2026
30-day returns
You may request a return within 30 days after your order is delivered. Before sending anything back, contact us at sales@zionart.net with your order number and clear photos of the artwork, its condition, and the original packaging. We will review your request and provide return instructions.
Eligibility
To be eligible for a return, the artwork must be in the same condition in which it was received and returned in its original packaging. Items sent back without prior return authorization may not be accepted. Personalized or custom-made works and gift cards cannot be returned for a change of mind, unless the item is damaged, defective, incorrect, or applicable law requires otherwise.
Damage or order issues
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos of both the item and packaging so we can make it right.
Return shipping and return fee
If the return is due to damage, a defect, or an incorrect item, ZionArt will arrange or cover the approved return shipping and no return fee will apply. For other eligible returns, the customer is responsible for return shipping and a USD $100 return fee will be deducted from the approved refund. We recommend using a trackable service and keeping the shipping receipt until the return is complete.
Refunds
We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.
Contact
For return or refund help, email sales@zionart.net.
